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Master Business Email Writing in English
Welcome!
What You'll Learn in This Course (0:46)
Email Subject
STOP USING ALL CAPS (0:56)
Delete All the Re: Re: Re: (0:28)
Be More Specific (1:43)
Review Before You Send (0:32)
Ask Yourself These 3 Questions (2:02)
Get Your Emails Opened
Quiz
Email Greeting
When to Use a Comma or a Colon (1:22)
Avoid These Common Capitalization Mistakes (1:24)
When NOT to Include a Greeting (0:58)
How to Address a Group (0:20)
Quiz
Email Body
Make Your Email Easier to Read (1:40)
Quiz
Use Bullet Points Effectively
Quiz
Check Your Work
Email Do's and Don'ts
Is It Ok to Use Contractions?
When Are Exclamation Points Unprofessional?
Email Expressions
Stating the Purpose
Replying to a Request or Response
Asking for Clarification
Getting Approval
Making a Request
Including Attachments
Apologizing
Email Closing
Common Closings
When NOT to Use a Closing
Email Signature
Signature Basics
Fancy Signatures
Next Steps
What to Do Next
Quiz
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